Refund Policy

Refund Policy - Horizon Coffee Trader LLP

At Horizon Coffee Trader LLP, we offer a 14-day return policy. You have 14 days from the date you receive your order to request a return.

Eligibility for Returns

To qualify for a return, the item must be unused, in its original condition, with tags attached, and in its original packaging. A receipt or proof of purchase is required to process the return.

To initiate a return, please contact us at horizon2019co@gmail.com or via WhatsApp at +965 9927 8212 (chat only). For any return-related inquiries, feel free to reach out to us through the same contact details.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can assess the issue and provide a resolution.

Non-Returnable Items

Certain items are non-returnable, such as perishable goods (including coffee) and customized products (like special orders or personalized items).

Exchanges

For exchanges, please reach out to us at horizon2019co@gmail.com or WhatsApp +965 9927 8212 (chat only) to discuss your request.

Refund Process

Once we receive and inspect your return, we will notify you if the refund is approved. If approved, the refund will be processed to your original payment method within 5 business days. Please note that your bank or credit card company may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at horizon2019co@gmail.com for assistance.